Property Copilot is a rental platform that connects landlords, property managers, and renters: for listing rentals, taking applications, verifying identity, running tenant screening, and signing leases. It replaces the scattered spreadsheets, email threads, and legacy software most rentals run on today.

Yes. Property Copilot is a real Canadian rental platform. Every landlord verifies their identity before a listing can go live, tenant screening runs through Equifax Canada, and payments are handled by Stripe. We never ask for your SIN, and landlords never see your private credit bureau details.

Sign up with your email and a password, then enter the code we email you to confirm it's you. After that you'll choose your role: renter, owner, or property manager, and you're in.

Verifying your identity keeps everyone dealing with real, confirmed people. It's required before you can publish a listing, and it gives renters and landlords confidence that the person on the other side is who they say they are.

A "verified" landlord has completed identity verification. We've confirmed who they are before their listing can go live. It means the person behind the listing is real and confirmed, not anonymous.

If your verification doesn't go through, you'll see a message on your dashboard with a "Verify your identity" button to try again. Make sure your ID is clear and well-lit and give it another go. Still stuck? Contact support and we'll help you sort it out.

On the sign-in screen, choose "Forgot password." We'll email you a code. Enter it, then set a new password. If the email doesn't arrive, check your spam folder, and make sure you used the email you signed up with.

Check your spam or junk folder first. If it's not there after a few minutes, confirm you entered the email you signed up with and request a new code. Still stuck? Contact us and we'll sort it out directly.

Not right now, your account email is fixed once you sign up. If you need a different email, you'd currently create a new account with that address. We may add email changes later.

Yes. Property Copilot runs in your phone's web browser, just open it like any website and sign in. There's no separate app to download.

Add your property, then create its listing with the rent, bedrooms, and details. Before it can go live, make sure your profile has a phone number, your address, and a verified identity; then publish and share the link with renters.

No. Listing a property on Property Copilot is free. You only pay when you run a tenant screening report, and that's charged per report.

Monthly rent, number of bedrooms and bathrooms, your pet policy, which utilities are included, parking, and clear photos. The more complete the listing, the easier it is for renters to decide to apply.

Set your pet policy right on the listing: choose no pets, cats only, dogs allowed, or all pets. Renters see it before they apply.

Once your listing is live, you'll get a shareable link and QR code you can use to post your listing anywhere: social media, rental marketplaces, forums, or on a physical sign. Renters scan or click to apply, and their applications land right in your dashboard.

Yes. You can add and manage as many properties as you like from your dashboard, each with its own listing and applicants.

First check the file: photos must be JPG, PNG, or WebP and under 15 MB each; a HEIC from your phone or an oversized image will be rejected. If it's the right type and size, refresh the page and try one photo at a time. Still stuck? Contact support and we'll get your photos uploaded.

Open the listing link or scan its QR code, review the details, and hit apply. You'll fill in your information, and your application goes straight to the landlord for review.

If you're renting together, add them. As the main applicant you can invite a roommate by email; they'll get a link to join your application and add their own details, and the landlord reviews you together.

The landlord requests screening on an applicant who has already agreed to it and verified their identity. After a one-time payment, Property Copilot runs a soft credit check through Equifax (which doesn't affect the applicant's credit score) and prepares a report the landlord views right in the platform.

Before you can run a report, the applicant needs to have agreed to be screened, verified their identity, and completed their profile. Once that's done, you pay the one-time fee and run it.

A completed report shows the applicant's credit score with the key reasons behind it, plus their credit accounts, recent inquiries, any public records, address and employment history, and any consumer statements on file.

Screening is $25 CAD per report, plus applicable tax, paid once at the time you run it.

No. Tenant screening uses a soft inquiry. It does not affect the tenant's credit score and does not appear as a hard check on their credit file.

It's instant. Once you request a screening report, Property Copilot fetches the credit check and prepares it in the background, and the application updates to show the completed report almost immediately.

Not right now. Screening is run by the landlord on an application, and only after you've agreed to it. There's no self-screening option for tenants to preview their own report.

Yes. You can apply even with no Canadian credit history. If the credit bureau has no file for you yet, the report simply shows no credit score on record. It won't block your application, and the landlord decides from there.

If you have no credit history yet, the screening comes back showing no credit file on record for you. That's normal for newcomers to Canada and anyone new to credit. It doesn't disqualify you, the landlord reviews it alongside the rest of your application.

Your signed lease is saved securely in Property Copilot, attached to the application. You can open and download the PDF anytime.

Your first property is free. Beyond that, plans scale with your portfolio: $10/month for 2 to 3 properties, $25/month for 4 to 10, and custom pricing above that. Tenant screening is optional and costs $25 per report, only if you choose to run one. Renters apply and verify for free.

Yes, email support@propertycopilot.io.

Not yet. Rent payment tracking and rent reporting to Equifax aren't available on Property Copilot right now, but they're on the way. For now, Property Copilot helps you list properties, screen tenants, and manage applications. We'll let you know when rent features launch.

Property Copilot runs in your web browser, so there's nothing to download. It works on any modern browser, Chrome, Safari, Edge, or Firefox, on desktop, tablet, or phone. For the smoothest experience, keep your browser updated to the latest version.

You can reach us by email at support@propertycopilot.io, or call us at 1-833-879-6777, Monday to Friday, 8am to 6pm PST. We'll help you get unblocked.